Privacy Statement
A service of quality
We place paramount importance on customer service and aim to meet your expectations on every occasion. To achieve this aim we need accurate personal information about you. Please help us take prompt and efficient action by informing us of any changes to your personal circumstances by writing to us.
We have a legal obligation under the Data Protection Act to ensure that all information held and processed about you complies with the principles of the Act. The Act requires all personal information to be treated in the strictest confidence and to be used only for purposes of which you are aware.
Confidentiality
We will treat all your personal information as private and confidential (even when you are no longer a customer). Nothing about your accounts nor your name and address will be disclosed to anyone, other than in five exceptional cases permitted by law. These are:
* where we are legally compelled to do so;
* where there is a duty to the public to disclose;
* where disclosure is required to protect our interest; (this will not be used as a reason for disclosing information about you, including your name and address, to anyone else for marketing purposes)
* where disclosure is made at your request or with your consent;
* from time to time we will employ agents and sub-contractors to process your information on our behalf. The same duty of confidentiality and security will apply to our agents and sub-contractors and all processing will only be carried out under our instruction and will be supported by written contract.
Using your personal information
Your details will be used in providing the service you applied for and for the ongoing administration of the service.
Research & statistical analysis
We will use your details to assist us in understanding individual needs and business trends in order to improve the products and services we offer.
The details we hold
The uses of your personal information are covered by our notification under the Data Protection Act. Under the terms of the Act, you have the right to obtain a copy of the information we hold about you.
If you have any questions or concerns about the use of your personal information, please do not hesitate to contact us at any time.
